FAQs 2017-07-05T13:48:23-04:00
Where is Santa’s Village? 2017-02-27T11:58:25-04:00

Santa’s Village is Muskoka’s oldest and largest family-fun attraction. Nestled in Muskoka’s Enchanted Forest, halfway between the North Pole and the equator on the 45th parallel, it is Santa’s summer home of choice.

The Village boasts three theme parks, a day camp, animals, and a family campground, where kids of all ages can visit Santa, and enjoy rides, games, and countless other family-friendly activities.

Santa’s Village is in Bracebridge, Ontario, on the Muskoka River.  The address is 1624 Golden Beach Road. Our phone number is (705) 645-2512. You can click here for directions.

When is Santa’s Village open? 2017-02-27T12:00:17-04:00
How old is Santa’s Village? 2017-02-27T12:02:52-04:00

Santa’s Village was built in 1955.

What’s new at Santa’s Village? 2018-03-27T14:49:58-04:00

Santa’s Village is proud to present three new exciting rides for 2018! A balloon tower ride, pirate ship paddle boats and a beautiful carousel.

We’re also revamping our food offerings at the Village – so come on by and grab a scone and a latte at Comet’s Café, a bacon cheddar poutine at Prancer’s Poutines or a mouth watering smoked meat sandwich at Dasher’s Deli!

What are the most appropriate ages for your rides at Santa’s Village? 2017-05-09T10:44:06-04:00

Most of the rides at Santa’s Village accommodate all ages, but usually children aged 2-12 enjoy them most.

If you have older children, they will love all the activities offered in Sportland.

Can I visit with Santa when I’m there? 2017-02-27T12:05:10-04:00

Of course! Santa’s Village is Santa’s summer home. You can visit his house, have a chat and take some photos. He and Mrs. Claus would love to see you!

Do your rides have height restrictions? 2018-06-21T15:37:13-04:00
Rider height requirements
Rides Minimum to ride alone Can ride with accompaniment Unable to ride
Antique Merry-go-round 36 inches All can ride N/A
Jumpin’ Star mini dropper 36 inches 32 inches Under 32 inches
Red Barron Planes 36 inches All can ride N/A
Candy Cane Express train 42 inches All can ride N/A
Carousel 42 inches All can ride N/A
Rudolph’s Roller Coaster 42 inches 36 inches Under 36 inches
Peppermint Penguin Coaster 44 inches 38 inches Under 38 inches
Elf Sky Challenge Aerial Park 44 inches 36 inches Under 36 inches
Blitzen’s Balloons 48 inches All can ride N/A
Christmas Ball Ferris Wheel 48 inches All can ride N/A
Treasure Island Paddle Boats 48 inches All can ride N/A
Do you have any special offers? 2017-08-10T15:28:53-04:00

Yes!  Just opt in to our email list at www.santasvillage.ca/welcome  or like us on Facebook and you will qualify for promotions throughout the season.

Can I buy a Season Pass? 2018-03-27T14:58:53-04:00

Yes and it comes with the following perks:

  • 5 “Sunday Funday” passes for $10 off the price of regular admission for use any Sunday in 2018 to give to family and friends
  • 10% off food, beverages and merchandise
  • $10 off a 500 point card at Sporstland
What type of entertainment do you have? 2017-02-27T12:09:38-04:00

Every summer, some of Canada’s best children’s entertainers, including Markus from Treehouse Television, Dan the Music Man, RONNO, Jam Sandwich, and more, perform on the Santa’s Village stage. For our complete summer lineup, visit click here.

Do you have strollers? 2017-02-27T12:10:08-04:00

Strollers are available to rent on a first come, first served basis. They are $8.00 (single) and $10.00 (double) with a $10.00 refundable deposit.

Do you have a rainy day policy? 2017-08-10T15:33:37-04:00

Yes. If it rains during your visit to Santa’s Village and it doesn’t clear within one hour, we will give you a rain check to come back another day. No questions asked. (Not applicable to Whispering Pines Campground sites or Sportsland tickets). Please note that rain checks are only valid for the season in which they are received.

Do you offer group rates? 2017-02-27T12:12:44-04:00

Yes, we do offer group rates. If you have at least 20 people in your group, you can take advantage of our various group packages that include park tickets, face painting, lunch, and more. Click here for details.

Do you have any animals we can visit? 2017-02-27T12:20:29-04:00

Yes. We have deer, goats, llamas, chickens, peacocks, and more. They are all very friendly and love to be pet.

Can I buy food at Santa’s Village? 2017-02-27T12:32:11-04:00

Of course! We don’t want anyone going hungry. You can buy all sorts of yummy food, including pizza, hamburgers, hot dogs, French fries, Pogos, chicken nuggets, ice cream, baked goods, and sandwiches.

Can I bring my pet to Santa’s Village? 2017-02-27T12:33:37-04:00

We have an outdoor area in Sportsland where your pet can be tied, but pets are not allowed in the Santa’s Village or Sportsland parks. If you’re looking for a kennel for your pet, you can call Mountain Spirit (705-645-1639) or Muskoka Spa for Pets (705-646-0023).

Do you offer disability rates? 2017-12-07T10:44:31-04:00

Physical Disability
A person with a physical disability will pay our regular admission rate and their aid will be admitted free of charge.

Non-Physical or Non-Mobility Disability

A person with an intellectual (non physical) disability will be offered the discounted rate of $15.00 and their aid will also be offered the discounted rate of $15.00.

Access 2 logo MASTER
We are proud to be a participating venue in the Access 2 Card program.

Do you offer a military discount? 2017-07-17T09:27:13-04:00

We are pleased to offer a $10 discount off the regular admission price and a $10 discount off our full price season pass to active members of the military. This discount is valid for up to six (6) family members. A valid military ID must be presented to receive this offer.

What is Santa’s Whispering Pines Campground? 2017-02-27T12:24:50-04:00

Located right across the street from Santa’s Village on the Muskoka River, Santa’s Whispering Pines Campground is Muskoka Camping at its finest. In fact, it was voted Best Campground in Muskoka in 2011, 2012 & 2013! Click here for more information.

What’s the difference between a standard and premium site? 2018-03-20T08:24:57-04:00

The difference between a standard and premium site include location, amenities and/or privacy.  Each premium site offers different features.  Please call us to discuss the merits of each specific site.

Is admission to the park included in my camping package? 2017-02-27T12:26:31-04:00

You can include admission to the park in your camping package or not – it’s completely up to you.

Are there any kids’ and / or family activities at Santa’s Whispering Pines Campground? 2017-02-27T12:29:19-04:00

Yes, there are lots of fun family activities at Santa’s Whispering Pines Campground.  These include crafting, movies, fishing, bonfires, scavenger hunts, and hiking. Your family can even have dinner with Santa!  Click here for a list of our summer programs.

Do you have any cabins or yurts? 2017-02-27T12:28:06-04:00

Yes. In addition to sites for your tents and trailers, we also have cabins and yurts available to rent. Click here for more details.

What does a cabin / yurt include? 2017-02-27T12:21:33-04:00

Cabins :

Standard Cabin = double over double bunk bed or queen bed on main level and 2 single mattresses in loft area
2 Storey Cabin = queen bed on main level and 6 single mattresses in loft area
Light table with 2 chairs
Hydro outlet inside with the lights
Outside you have hydro, water, a picnic table and fire pit

Yurts:

Double over queen bunk bed
Light table with 2 chairs
OFF GRID – no hydro or water on site or in structure

Do the cabins / yurts include a BBQ? 2017-02-27T12:23:37-04:00

No they do not. You will need to bring everything you will use to cook on and with.

What do I need to bring if I’ve booked a cabin / yurt? 2017-02-27T12:23:03-04:00

You will need to bring everything you would take camping except the tent and air mattresses, including something to cook on and/or a grill for the fire pit.

Do your campsites have hydro and water connections? 2017-02-27T12:27:08-04:00

We offer both serviced (15 and 30 amp) and unserviced sites. We’re happy to help you find the best solution to make your family’s stay as comfortable and memorable as possible.

Can I drink the water on my site? 2017-02-27T12:22:07-04:00

Yes, all of our water is supplied by the municipality and is potable.

Is there space for my trailer on-site? 2017-02-27T12:25:53-04:00

Yes. We offer spaces for trailers and tents.

Is there boat access to the big lakes in Muskoka from the campground? 2017-02-27T12:29:58-04:00

Yes, there is access to the big lakes via the Muskoka River.

Can I bring my pet camping? 2017-02-27T12:30:38-04:00

We allow pets on site but require that they be leashed at all times. Owners must clean up after them and ensure that barking is kept to a minimum.

Can I bring them over to Santa’s Village / Sportsland?

We have an outdoor area in Sportsland where your pet can be tied, but pets are not allowed in the Santa’s Village or Sportsland parks. If you’re looking for a kennel for your pet, you can call Mountain Spirit (705-645-1639) or Muskoka Spa for Pets (705-646-0023).

Do you offer any specials at Santa’s Whispering Pines Campground? 2017-02-27T12:31:40-04:00

Yes. We have package specials throughout the summer and fall.  Click here for more details.

Do you have any special offers at Sportsland? 2017-05-09T10:36:05-04:00

There is no admission at Sportsland – you can pay-as-you-play. After 7:30 p.m. on weeknights, Sportsland attractions require half the number of tickets.

Is there extra admission for Sportsland? 2017-05-09T10:35:37-04:00

No. Admission to Sportsland is free. You can pay-as-you-play.

Are there age and/or height restrictions on the rides in Sportsland? 2017-05-09T10:35:07-04:00

To drive a go kart, you must be at least 12 years old and at least 54 inches tall. To drive a double go kart you must be at least 16 years old (passengers can be under 12 years old).

What types of rides and activities will I find in Sportsland? 2017-05-09T10:34:37-04:00

Sportsland offers rides for older kids (ages 11 and up). The rides include go karts, mini golf, batting cages, laser tag, a bungee trampoline, rock climbing wall and an arcade.

When is Sportsland open? 2017-05-09T10:34:07-04:00

Sportsland is open weekends only as of May 16 and open daily June 13th until October 10th. Hours sometimes vary. Please visit www.santasvillage.ca/hours for more information.

What is Sportsland? 2017-05-09T12:34:25-04:00

Sportsland is a part of Santa’s Village that offers rides and activities for older kids (ages 11 and older). Click HERE for details.

How long will I be there? 2017-03-01T14:09:40-04:00

Since you choose your own adventure, activities can be anywhere from 15 minutes long to a whole day. We do ask that you arrive 15 minutes before your scheduled start time for the Aerial Course or Zip Tour. You will be required to participate in an orientation session which is a part of your activity.

What should I wear? 2017-03-01T14:09:11-04:00

Comfortable athletic clothing suitable for the temperatures that day, and close-toed shoes like running or hiking shoes. No sandals or flip-flops. Long hair must be tied back at all times.

Do I need a reservation? 2017-03-01T14:08:36-04:00

Yes, reservations are strongly recommended. Although we do accept walk ups when our schedule allows, we have a limited number of harnesses and helmets and need to ensure we have equipment and guides for all participants.

How do I make a reservation? 2017-03-01T14:08:07-04:00

You may call us at 1 (705) 645-2512, or book online here.

Please note – for groups of less than 20 people, payment in full is required at the time of booking.

Do I bring the waiver with me or can I complete one on-site? 2017-12-07T10:39:30-04:00

You can either download and print the waiver from this website and fill it out before arriving, or obtain one once you arrive at the park. The Waiver will inform you of the potential physical risks associated with the activities. Anyone under the age of 18 must have their waiver signed by a parent or guardian before they will be permitted to start their activity.

RELEASE OF LIABILITY

Click image to download

What happens if it rains? 2017-03-01T14:04:49-04:00

These aerial adventures operate rain or shine. The only time we won’t go is if there is thunder and lightning, or really high winds. When this happens we close our courses until the bad weather has passed. Courses are closed for 30 minutes after the last thunder clap. Should your adventure be cancelled due to lightning or high winds, we will gladly re-schedule the remainder of your adventure for another date.

What are the age requirements? 2017-08-15T15:15:38-04:00

There is no minimum age requirement, however, children must meet the minimum height and weight safety requirements (see below). Children 10 years and under must also be accompanied by an adult throughout the activity. Anyone under the age of 18 must have their waiver signed by a parent or guardian before they will be permitted to start their activity.

  • Maximum weight: 250lbs (113kg)
  • Minimum weight is 44 lbs (20kg)
  • Minimum height is 48 inches (122cm)
What are the safety requirements? 2017-03-01T14:03:46-04:00
  • Close-toe shoes are required such as running or hiking shoes (no sandals or flip-flops)
  • Maximum weight: 250lbs (113kg)
  • Minimum weight is 44 lbs (20kg)
  • Minimum height is 48 inches (122cm)
  • Children aged 10 and under must be accompanied on the activity by an adult (18 years and over)
  • For safety reasons, pregnant women are not permitted on the activities
  • Aerial Adventure Course: Guests need to demonstrate the ability to “self-rescue” during the orientation process.

    A self-rescue is when you hang freely from the safety line and pull yourself back up onto the platform. The inability to be able to self-rescue will mean the guest will not be able to proceed with the climb (a full refund would be provided).

What is a self-rescue? 2017-03-01T14:02:59-04:00

A self-rescue is when you hang freely from the safety line and pull yourself back up onto the platform. Guests will need to demonstrate the ability to self-rescue during the orientation process. The inability to be able to self-rescue will mean the guest will not be able to proceed with the climb and a full refund will be given.

Where are you located? 2017-03-01T14:02:29-04:00

Muskoka Zip Lines & Aerial Park is located beside Santa’s Village theme park. You may enter through the Sportsland entrance, just past the Santa’s Village Gatehouse. See our location page for a map and directions.

What is your refund policy on Daily Tickets and Season Passes? 2017-08-10T15:27:09-04:00

Admission tickets and Season Passes are non-refundable and non-exchangeable for any reason after the order transaction is complete at our gatehouse, online through our website, by phone or when purchased at a participating retailer.

Admission tickets and Season Passes are only valid for the season in which they are purchased.

Can I buy food at Santa’s Village? 2017-02-27T12:32:11-04:00

Of course! We don’t want anyone going hungry. You can buy all sorts of yummy food, including pizza, hamburgers, hot dogs, French fries, Pogos, chicken nuggets, ice cream, baked goods, and sandwiches.

Can I bring my own food to the park? 2017-02-27T12:32:55-04:00

There is a picnic area in Sportsland where you can sit down and eat your own food. Coolers are not permitted in the Santa’s Village park.

Can I bring my pet to Santa’s Village? 2017-02-27T12:33:37-04:00

We have an outdoor area in Sportsland where your pet can be tied, but pets are not allowed in the Santa’s Village or Sportsland parks. If you’re looking for a kennel for your pet, you can call Mountain Spirit (705-645-1639) or Muskoka Spa for Pets (705-646-0023).

I am not into camping… where else can I stay nearby? 2017-08-09T14:03:08-04:00

There are also a number of other motels and resorts to accommodate you.  Contact Muskoka Tourism at 1-800-267-9700 or The Bracebridge Chamber of Commerce at (705) 645-8121.  Both of these agencies can help you with accommodation and other things to see and do while you are in Muskoka.

I have a child with a disability. Can you provide him / her with special accommodations? 2017-08-10T15:33:33-04:00

We strive to make everyone feel welcome at Santa’s Village. If your child needs special accommodations during your visit, please visit Guest Services, located in the Gate House, and we will be happy to help you.

Are your washrooms wheelchair accessible? 2017-02-27T12:36:52-04:00

Yes, our washrooms are wheelchair accessible.

Are any of your rides wheelchair accessible? 2017-02-27T12:38:23-04:00

Unfortunately, most of our rides are not wheelchair accessible. However, there are lots of other fun things to see and do at Santa’s Village for people of all abilities.

Have other questions? Contact Us.