Cancellation Policy – Camping

Cancellation Policy for Santa’s Whispering Pines Campground and Santa’s Muskoka Ridge Family Campground.

What is your Cancellation Policy?

When you make your reservation, 100% payment is applied to your credit card.

Standard Cancellation Policy:
If you cancel more than 14 days prior to your scheduled arrival, your payment, less a $50 cancellation fee, will be returned to your credit card.
If you cancel within the 14 days prior to your scheduled arrival, all payment is forfeited.

COVID Closure by Authorities:
Should we be required to close due to government order, your full payment will transfer forward to a reservation later in the season or to 2022.

The decision to cancel reservations based on COVID regulations, if required, will be made by our Management team two weeks before any given arrival date.
Should you choose to cancel your reservation before the two weeks prior to your date of arrival, our standard cancellation fee applies.  (i.e. cancelling a reservation on April 20, 2021 with an arrival date in July will result in a $50 cancellation fee per reservation as outlined in our standard cancellation policy).

Guest Credit from 2020:
As of right now we are not offering deferrals to 2022 for camping reservations or season passes. We have plans to operate this season under a strict set of industry specific protocols designed to create a safe experience for our guests, as we did in 2020. Our current policy is that if we are deemed a safe activity by the provincial government and public health authorities, our standard cancellation/refund policies will apply. This means that credits would have to be used in 2021.  Guests who request a credit refund will be refunded based on our standard cancellation policy as we have been deemed a safe activity when the province reaches Stage 1 in the Provincial Reopening Plan.

Should circumstances change as a result of the pandemic we will certainly be revisiting our policy and will communicate any changes to our guests promptly.