Cancellation Policy – Camping

Cancellation Policy for Santa’s Whispering Pines Campground and Santa’s Muskoka Ridge Family Campground.

What is your Cancellation Policy?

When you make your reservation, 100% payment is applied to your credit card.

Standard Cancellation Policy:

If you cancel more than 14 days prior to your scheduled arrival, your payment, less a $50 cancellation fee, will be returned to your credit card.

If you cancel within the 14 days prior to your scheduled arrival, all payment is forfeited. If you cancel within the 14 days prior to your scheduled arrival, all payment is forfeited.  Tickets to Santa’s Village that had been added to your reservation are also forfeited when cancelling your reservation within 14 days of your date of arrival.

Cancellation due to no payment

If payment was not made by the assigned date, your reservation will be cancelled.

Guest Credit

If your payment was moved to a Guest Credit, take note of the expiry date of the credit on account.  Check your invoice for details.  Unless otherwise stated on your invoice, guest credits expire at the end of our season each year.

Please note that reservations are non-transferrable.