Check In/Out
We welcome you on site any time after 10 am and look to have your site ready by 2 pm. Should your site not be ready upon arrival, you are welcome to park in the overflow parking lot and enjoy your day at the campground or Santa’s Village, Sportsland or the Aerial Park. Check out time is 11:00 am. Please see us if you would like to extend your stay.

Site Cleanliness
Please leave your site as you found it. We work hard to ensure your site is clean prior to your arrival, we ask you do the same for the next patrons. A minimum $25.00 fee will be applied to the credit card on file for sites left in disarray.

Garbage
Garbage containers are located beside the lower comfort station in the overflow parking area. You are to remove all garbage from your site upon checkout. Please do not place campsite garbage in the washroom, Rec. Centre or pool receptacles – it attracts critters.

Campfires
Each campsite/cabin/yurt/cottage includes a fire pit and picnic table, which are to remain on the site. Fire pits are not to be relocated on the site (a minimum $25.00 clean up fee applies). Campfires must be low by 11:00 pm. For the safety of all, please extinguish your fire completely before leaving your site or retiring for the night. Do not burn garbage in your fire pit.

Wood
In accordance with Town of Bracebridge fire burning by-law, you may burn only HARDWOOD in your fire pit, all else can result in a $250 fine. Dry fire wood is for sale at the store. Outside firewood is NOT ALLOWED . Cutting, defacing or nailing/screwing into a tree at the park is prohibited. Please keep our trees healthy.

Pets
We welcome your family pet, however we must insist that they are kept on a leash. Pets are not permitted in the pool, pool enclosure, playground or washrooms. Please discuss service animal access with management. Owners are responsible for cleaning up after their pet and are asked to keep barking, etc. to a minimum.

Children
Children are the responsibility of their adults. Please ensure children are properly supervised at all times, especially around fires, cooking stoves, the playground and the pool. BIKE HELMETS MUST BE WORN BY CHILDREN UNDER 17.

Pool
The pool is open from 10:00 am – 8:00 pm daily during July and August (other dates weather permitting). Children under 12 must be supervised by an adult no younger than 16 years. Patrons must strictly follow the posted rules. Safety equipment is for Emergency Use Only. The pool may be closed at any time to ensure the health and safety of all patrons.

Clothing Lines
Please remove all clotheslines from trees upon your departure to ensure the health of Santa’s Whispering Pines.

Site Occupancy
The sites are designed for 4 people with one sleeping structure and one dining structure; additional fees apply to additional people/tents. Daily visitors must register at the Campground Office and must leave the campground by 9:00 pm. All guests on site after that time will be charged an overnight fee.

Smoking
For the enjoyment of all, please be conscious of where you smoke. By law there is no smoking within 30 metres/10 feet of any doorway. There is no smoking in any public areas. Please ensure your butts find a garbage can, not a fire pit.

Campground Etiquette
We are a family style campground. Noisy parties, profane language and excessive drinking will not be tolerated. Drinking to intoxication / illegal substances will result in immediate removal from the Campground. Please consider using plastic containers/cups and/or cans. All caps must be placed in the garbage, not in your campfire or on your site. Fireworks and torches are not permitted. Quiet time is from 11:00 pm to 8:00 am. A $100.00 disturbance fee will be charged to the credit card on file for repeat visits by Management/Security.

Cancellations
From booking – 48 hours before time of arrival: 50% non-refundable deposit can be applied to a rescheduled visit within the current season with no penalty.

48 hours before time of arrival – no show: 50% non-refundable deposit is forfeited. New reservations require a new deposit.

Once on site = refunds will be issued (-50% deposit) within an hour of arrival. Refunds, for camping or tickets, will not be issued for inclement weather.
Refunds, for camping or tickets, will not be issued for inclement weather.

Maintenance
Should you note something that requires our attention please see us at the Office. We are dedicated to making your stay as safe and enjoyable as possible.