Camping scenery

Camping Policies

EACH HOUSEHOLD REQUIRES THEIR OWN ACCOMMODATION DUE TO PANDEMIC RESTRICTIONS.  ID may be required for confirmation.  Those not in your household may be turned away when you arrive based on the current pandemic restrictions.

Check In/Out

We welcome you on site any time after 10 am and look to have your site ready by 2 pm. Should your site not be ready upon arrival, you are welcome to park in the overflow parking lot and enjoy your day at the campground or Santa’s Village, Sportsland or the Aerial Park. Check out time is 11:00 am. Please see us if you would like to extend your stay.

Additional Sleeping Structures

Not all sites can accommodate additional sleeping structures, call our team to discuss your additional structure needs, $7.50/tent/night applies to pre-registered additional tents. Any unregistered tent erected onsite will have a $15.00/tent/night fee charged to the card on file without notice. Unregistered tents may be required to be taken down.

Site Cleanliness

Please leave your site as you found it. We work hard to ensure your site is clean prior to your arrival, we ask you do the same for the next patrons. A minimum $25.00 fee will be applied to the credit card on file for sites left in disarray.

Garbage

Garbage containers are located beside the lower comfort station in the overflow parking area. You are to remove all garbage from your site upon checkout. Please do not place campsite garbage in the washroom, Rec. Centre or pool receptacles – it attracts critters.

Campfires

Each campsite/cabin/yurt/cottage includes a fire pit and picnic table, which are to remain on the site. Fire pits are not to be relocated on the site (a minimum $25.00 clean up fee applies). ).  Campfires are permitted between 4:00 pm and 8:00 am. Campfires must be low by 11:00 pm. For the safety of all, please extinguish your fire completely before leaving your site or retiring for the night. Do not burn garbage in your fire pit. PLEASE CHECK THE FIRE RATING BEFORE YOU LEAVE HOME TO ENSURE YOU PLAN PROPERLY.

Wood

In accordance with Town of Bracebridge fire burning by-law, you may burn only HARDWOOD in your fire pit, all else can result in a $250 fine. Dry fire wood is for sale at the store. Outside firewood is NOT ALLOWED . Cutting, defacing or nailing/screwing into a tree at the park is prohibited. Please keep our trees healthy.

Pets

We welcome your family pet, however we must insist that they are kept on a leash. Pets are not permitted in the pool, pool enclosure, playground or washrooms. Please discuss service animal access with management. Owners are responsible for cleaning up after their pet and are asked to keep barking, etc. to a minimum.

Children

Children are the responsibility of their adults. Please ensure children are properly supervised at all times, especially around fires, cooking stoves, the playground and the pool. BIKE HELMETS MUST BE WORN BY CHILDREN UNDER 17.

Pool

The pool is open in July and August from 10:00 am – 7:00 pm daily (other dates weather permitting). Pool closes for the season as of September 16, 2020. GUEST MUST SIGN UP FOR A SWIM TIME AT THE OFFICE THE DAY OF AS OF 9 AM.  ONE SWIM TIME PER SITE PER DAY.  SWIM TIMES START ON THE HOUR AND LAST 45 MINTUES.  Children under 12 must be supervised by an adult no younger than 16 years. Patrons must strictly follow the posted rules.  The pool may be closed at any time to ensure the health and safety of all patrons. No food or drink is permitted in enclosure.

Clothing Lines

Please remove all clotheslines from trees upon your departure to ensure the health of Santa’s Whispering Pines.

Site Occupancy

The sites are designed for 4 people with one sleeping structure and one dining structure; additional fees apply to additional people/tents.

Smoking

For the enjoyment of all, please be conscious of where you smoke. By law there is no smoking within 30 metres/10 feet of any doorway. There is no smoking in any public areas. Please ensure your butts find a garbage can, not a fire pit.

Campground Etiquette

We are a family style campground. Noisy parties, profane language and excessive drinking will not be tolerated. Drinking to intoxication / illegal substances will result in immediate removal from the Campground. Please consider using plastic containers/cups and/or cans. All caps must be placed in the garbage, not in your campfire or on your site. Fireworks and torches are not permitted. Quiet time is from 11:00 pm to 8:00 am. A $100.00 disturbance fee will be charged to the credit card on file for repeat visits by Management/Security.

Cancellations

When you make your reservation, 100% payment is applied to your credit card.

Standard Cancellation Policy:
If you cancel more than 14 days prior to your scheduled arrival, your payment, less a $50 cancellation fee, will be returned to your credit card.
If you cancel within the 14 days prior to your scheduled arrival, all payment is forfeited.

COVID Closure by Authorities:
Should we be required to close due to government order, your full payment will transfer forward to a reservation later in the season or to 2022.

The decision to cancel reservations based on COVID regulations, if required, will be made by our Management team two weeks before any given arrival date.


Should you choose to cancel your reservation before the two weeks prior to your date of arrival, our standard cancellation fee applies.  (i.e. cancelling a reservation on April 20, 2021 with an arrival date in July will result in a $50 cancellation fee per reservation as outlined in our standard cancellation policy).

Guest Credit from 2020:
As of right now we are not offering deferrals to 2022 for camping reservations or season passes. We have plans to operate this season under a strict set of industry specific protocols designed to create a safe experience for our guests, as we did in 2020. Our current policy is that if we are deemed a safe activity by the provincial government and public health authorities, our standard cancellation/refund policies will apply. This means that credits would have to be used in 2021.  Guests who request a credit refund will be refunded based on our standard cancellation policy as we have been deemed a safe activity when the province reaches Stage 1 in the Provincial Reopening Plan.

Should circumstances change as a result of the pandemic we will certainly be revisiting our policy and will communicate any changes to our guests promptly.

Maintenance

Should you note something that requires our attention please see us at the Office. We are dedicated to making your stay as safe and enjoyable as possible.