|
Santa's
Village & Sportsland
E.L.F Program
Workshop Training Dates
<<<
- Jan
/ Feb - Mar - Apr
/ May / June
|
Date:
|
April
4, 2009 |
Time:
9:00 am - 12 noon
|
|
Course
Name:
|
Customer
Service 101 |
|
Level:
|
Level
One |
|
Cost:
|
$10.00 |
|
Location:
|
Lions'
Hall, Fraserburg Road, Bracebridge |
|
Description:
|
Focused
on the basics of good customer service, this session lays out
the concepts behind the high five of customer service and how
the use them with every customer. Participants will be introduced
to the levels of service expected by a variety of customers
and practice providing care in a myriad of situations. Participants
will leave with practiced skills that can be employed in all
areas of their employment and personal life. |
|
Date:
|
April
4, 2009 |
Time:
1:00 pm - 4:00 pm
|
|
Course
Name:
|
Closing
the Sale |
|
Level:
|
Level
Two |
|
Cost:
|
$10.00 |
|
Location:
|
Lions'
Hall, Fraserburg Road, Bracebridge |
|
Description:
|
Are
you meeting your sales targets? How can you increase sales?
This session includes up selling items, target selling and merchandizing
to maximize sales. |
|
Date:
|
April
25, 2009 SUPERVISOR'S DAY! |
Time:
9:00 am - 12 noon
|
|
Course
Name:
|
Introduction
to Becoming a Supervisor |
|
Level:
|
Level
Three |
|
Cost:
|
$10.00 |
|
Location:
|
Lions'
Hall, Fraserburg Road, Bracebridge |
|
Description:
|
This
program will help superstar staff take the next step into becoming
a supervisor. The program will include information on: basic
business infrastructure (i.e. how do you order supplies), motivating
staff to do their best, basic human resource policies regarding
hiring, termination, and disciplinary actions. This program
is interactive and will give participants an opportunity to
practice working with the information learned. |
|
Date:
|
April
25, 2009 SUPERVISOR'S DAY! |
Time:
1:00 pm - 4:00 pm
|
|
Course
Name:
|
Conflict
Resolution |
|
Level:
|
Level
Three |
|
Cost:
|
$10.00 |
|
Location:
|
Lions'
Hall, Fraserburg Road, Bracebridge |
|
Description:
|
Resolving
disputes and complaints with guests can be a daunting task that,
without the proper scripting, can end poorly for all involved.
This interactive session will outline the fundamentals of communication,
conflict and resolution. Participants will have lots of opportunities
to practice their new skills. |
|
Date:
|
May
9, 2009 |
Time:
9:00 am - 12 noon
|
|
Course
Name:
|
First
Job Orientation |
|
Level:
|
Level
One |
|
Cost:
|
$10.00 |
|
Location:
|
Community
Room, Your Independent Grocer, Gravenhurst |
|
Description:
|
An
introduction to the work world. Topics would include: employer/employee
expectations and relationships, the picture of an employee,
arrival and departure guidelines, getting paid, how to ask for
time off, basic etiquette, WSIB right to know, the basics of
customer service, and the high five of customer service. This
session is interactive and includes practice situations. |
|
Date:
|
May
9, 2009 |
Time:
1:00 pm - 4:00 pm
|
|
Course
Name:
|
Customer
Service 101 |
|
Level:
|
Level
One |
|
Cost:
|
$10.00 |
|
Location:
|
Community
Room, Your Independent Grocer, Gravenhurst |
|
Description:
|
Focused
on the basics of good customer service, this session lays out
the concepts behind the high five of customer service and how
the use them with every customer. Participants will be introduced
to the levels of service expected by a variety of customers
and practice providing care in a myriad of situations. Participants
will leave with practiced skills that can be employed in all
areas of their employment and personal life. |
|
Date:
|
June
20, 2009 |
Time:
9:00 am - 12 noon
|
|
Course
Name:
|
Basics
of Cash Handling |
|
Level:
|
Level
One |
|
Cost:
|
$10.00 |
|
Location:
|
Lions'
Hall, Fraserburg Road, Bracebridge |
|
Description:
|
This
program focuses on cash handling etiquette, providing change
to customers, policies on being accountable for your float and
revenue, how to cash out, and accounting terminology. This interactive
session would include practice with a cash register and interactions
with other participants. |
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/ Feb - Mar - Apr
/ May / June
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Dates Print Copy
|
