|
Santa's
Village & Sportsland
E.L.F Program
Workshop Training Dates
Jan
/ Feb
- Mar - Apr
/ May / June - >>>
|
Date:
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January
17, 2009 |
Time:
9:00 am - 12 noon
|
|
Course
Name:
|
Customer
Service 101 |
|
Level:
|
Level
One |
|
Cost:
|
$10.00 |
|
Location:
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Lions'
Hall, Fraserburg Road, Bracebridge |
|
Description:
|
Focused
on the basics of good customer service, this session lays out
the concepts behind the high five of customer service and how
the use them with every customer. Participants will be introduced
to the levels of service expected by a variety of customers
and practice providing care in a myriad of situations. Participants
will leave with practiced skills that can be employed in all
areas of their employment and personal life. |
|
Date:
|
January
17, 2009 |
Time:
1:00 pm - 4:00 pm
|
|
Course
Name:
|
Sales
and Merchandising 101 |
|
Level:
|
Level
One |
|
Cost:
|
$10.00 |
|
Location:
|
Lions'
Hall, Fraserburg Road, Bracebridge |
|
Description:
|
What
does it take to make a sale? This session introduces the participants
to the basics of sales (where to stand, how to approach people,
etc.) and merchandizing your sales area for optimal sales. |
|
Date:
|
February
21, 2009 |
Time:
9:00 am - 12 noon
|
|
Course
Name:
|
Customer
Service 101 |
|
Level:
|
Level
One |
|
Cost:
|
$10.00 |
|
Location:
|
Lions'
Hall, Fraserburg Road, Bracebridge |
|
Description:
|
Focused
on the basics of good customer service, this session lays out
the concepts behind the high five of customer service and how
the use them with every customer. Participants will be introduced
to the levels of service expected by a variety of customers
and practice providing care in a myriad of situations. Participants
will leave with practiced skills that can be employed in all
areas of their employment and personal life. |
|
Date:
|
February
21, 2009 |
Time:
1:00 pm - 4:00 pm
|
|
Course
Name:
|
Firm
But Friendly |
|
Level:
|
Level
Two |
|
Cost:
|
$10.00 |
|
Location:
|
Lions'
Hall, Fraserburg Road, Bracebridge |
|
Description:
|
Many
employees find it difficult, if not impossible, to be firm with
customers while remaining friendly and focused on quality customer
service. This session will give the participants scripting,
and practice working with 'customers' in various situations
within a controlled environment. The end result is employees
who have the wording to be firm but friendly in the workplace. |
Jan
/ Feb
- Mar - Apr
/ May / June - >>>
All
Dates Print Copy
|
